Privacy Policy

At UniBites, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the platform, and you waive the right to receive specific notice of each such change or modification.

We collect several types of information from and about users of our platform, including:

Personal Information You Provide

When you register, place an order, or interact with our platform, we may collect:

• Identity Information: Name, username, profile picture
• Contact Information: Email address, phone number, delivery addresses
• Payment Information: Credit/debit card details, mobile money information (processed securely through third-party payment processors)
• Account Credentials: Password, security questions and answers
• Profile Information: Preferences, favorite vendors, dietary restrictions
• Communications: Your messages, reviews, and feedback

Information Automatically Collected

When you use our platform, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, orders placed
• Location Information: Approximate location based on IP address, precise location (with your permission)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third parties, including:

• Vendors: Order fulfillment updates, delivery status
• Payment Processors: Payment confirmation, fraud detection
• Social Media: If you choose to connect your social media account

Information Type	Examples	Purpose
Identity Data	Name, username, date of birth	Account creation, verification
Contact Data	Email, phone, address	Communication, delivery
Financial Data	Payment card details	Order processing
Transaction Data	Order history, preferences	Service improvement
Technical Data	IP address, browser type	Platform optimization

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service

• Create and manage your account
• Process and fulfill your orders
• Facilitate communication between customers and vendors
• Enable delivery tracking
• Process payments and refunds

To Improve and Personalize Your Experience

• Recommend vendors and dishes based on your preferences
• Remember your favorite orders and addresses
• Customize your feed and notifications
• Analyze usage patterns to improve our platform

To Communicate With You

• Send order confirmations and updates
• Respond to your inquiries and support requests
• Send promotional offers and newsletters (with your consent)
• Notify you about platform changes or updates

For Security and Fraud Prevention

• Protect against unauthorized access
• Detect and prevent fraudulent transactions
• Verify your identity
• Maintain platform security

For Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our terms of service

We may share your information in the following circumstances:

With Vendors

When you place an order, we share relevant information with the vendor to fulfill your order, including your name, delivery address, phone number, and order details.

With Service Providers

We share information with third-party service providers who help us operate our platform, including:

• Payment processors (e.g., Paystack, Flutterwave)
• Delivery partners
• Cloud hosting providers
• Analytics services
• Customer support tools

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for other purposes with your explicit consent.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform operation (authentication, security)	Session
Preference Cookies	Remember your settings and preferences	1 year
Analytics Cookies	Understand how users interact with our platform	2 years
Marketing Cookies	Track your browsing habits for targeted advertising	90 days

Your Cookie Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

To learn more about cookies and how to manage them, visit www.aboutcookies.org.

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Security Measures Include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Employee training on data protection

Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store full payment card details on our servers. Your payment information is encrypted and handled directly by our payment partners.

Depending on your location, you may have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

Account Settings

You can update, correct, or delete certain information through your account settings. To delete your account entirely, please contact our support team.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Until you delete your account or for up to 5 years after inactivity
• Order History: 7 years for tax and legal compliance
• Payment Information: As required by financial regulations
• Communications: 2 years after resolution of inquiry
• Usage Data: 2 years for analytics purposes

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

Your information may be transferred to and maintained on servers located outside your country of residence, where data protection laws may differ. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

By using our platform, you consent to the transfer of your information to countries that may have different data protection rules than your country.

Our platform may contain links to third-party websites or services that are not owned or controlled by UniBites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: